Anixter Supv, Customer Service/Inside Sales in Chicago, Illinois

Supv, Customer Service/Inside Sales

Date Posted7/26/2017

LocationChicago, IL

CountryUnited States of America

Job TypeFull-Time Regular

Position IdEB-1665531139

Job Description

At

Anixter, we give you an opportunity for a career and a great work environment.

We are a friendly, employee focused organization that prides itself on customer

service, flawless execution and a hard days work. If you are looking for a

great work environment, great benefits and an opportunity to grow your career,

please read on!

PositionPurpose:

Oversee the day-to-day operations and supervision of the

Customer Service team.

Responsibilitiesinclude:

  • Coaches

Customer Service team to meet or exceed minimum performance standards.

Supervises customer service resources to minimize customer wait time. Ensures

that customer services are provided including answering customer inquiries,

providing customers with information, and resolving routine to moderately

complex problems.


Responds to customer order and quotation requests received via the telephones,

email, written, and faxed correspondence.

  • Monitors

call-waiting times and adjusts schedules as necessary to provide adequate

coverage during peak volume periods.

  • Maintains

individual and department productivity reports, publishing daily, weekly,

monthly, and year-to-date statistics.

  • Participates

in the administration of personnel issues including interviewing and

recommendations for hire, performance management, and training and development

of assigned staff. Trains and mentors new Customer Service staff on all

operational procedures, product lines, sales and service standards and the

training checklist.

  • Creates

and maintains product and customer master files in the system.

  • Responsible

for taking escalated calls.

We are lookingfor candidates with:

  • Strong

computer and communications skills

  • 2

years min prior management experience

  • Prior experience in MRO/Utility/Generation industry a plus

AboutAnixter – Who We Are

Weenable the connected world. From securer facilities and communities, to moreefficient networks and industrial environments, we deliver the infrastructuresolutions—and intelligence—that sustain our customers businesses. Through oursuperior product offerings, unmatched global distribution network,expert supply chain management and technical know-how, we driveefficiency and effectiveness to benefit our customer’s bottom line.

AnixterInternational is a leading global distributor of Network & SecuritySolutions, Electrical & Electronic Solutions and UtilityPower Solutions. We help build, connect, protect and power valuable assetsand critical infrastructures. From enterprise networks to industrial MROsupply to video surveillance applications to electric power distribution, weoffer full-line solutions, and intelligence, that create reliable, resilientsystems that sustain businesses and communities. Through our unmatched global distributionnetwork along with our supply chain and technical expertise, we help lowerthe cost, risk and complexity of our customers’ supply chains.

Anixter,with over $7 billion in annual revenue, adds value to thedistribution process by providing our customers access to 1) innovative supplychain solutions, 2) over 450,000 products and $1.2 billion ininventory, 3) approximately 320 warehouses/branch locations with approximately9 million square feet of space and 4) locations in over 300 cities in more than50 countries.

Benefits

*Medical, Dental and Pharmacy plan eligibility after 60 days

*Access to virtual doctor for common illnesses. Get advice from a doctor withoutleaving your home!

*Annual health screenings available at no cost to you

*401k with 50% company match

*Vacation time

*Holiday pay

*Employee preferred provider discounts through PerkSpot.com

*Tuition reimbursement

*Employee Referral Program – Big $$$ for referring great employees!

*Employee Assistance Program

*Life insurance programs

*Short and Long Term Disability programs

*Health saving options(FSA and HSA)

*Many more benefits available!

Checkus out on the web at www.anixter.com for more information.

Werequire all of our employees to perform work in an ethical manner and uphold aculture of honesty and ethics at all times.

Anixteris an Equal Opportunity and Affirmative Action Employer; Minority / Female/ Disabled / Veteran

Job GroupCustomer Service

DistributionYes

LinkedIn?Yes