Supv, Customer Service/Inside Sales
CountryUnited States of America
Job TypeFull-Time Regular
Anixter, we give you an opportunity for a career and a great work environment.
We are a friendly, employee focused organization that prides itself on customer
service, flawless execution and a hard days work. If you are looking for a
great work environment, great benefits and an opportunity to grow your career,
please read on!
Oversee the day-to-day operations and supervision of the
Customer Service team.
Customer Service team to meet or exceed minimum performance standards.
Supervises customer service resources to minimize customer wait time. Ensures
that customer services are provided including answering customer inquiries,
providing customers with information, and resolving routine to moderately
Responds to customer order and quotation requests received via the telephones,
email, written, and faxed correspondence.
call-waiting times and adjusts schedules as necessary to provide adequate
coverage during peak volume periods.
individual and department productivity reports, publishing daily, weekly,
monthly, and year-to-date statistics.
in the administration of personnel issues including interviewing and
recommendations for hire, performance management, and training and development
of assigned staff. Trains and mentors new Customer Service staff on all
operational procedures, product lines, sales and service standards and the
and maintains product and customer master files in the system.
for taking escalated calls.
We are lookingfor candidates with:
computer and communications skills
years min prior management experience
AboutAnixter – Who We Are
Weenable the connected world. From securer facilities and communities, to moreefficient networks and industrial environments, we deliver the infrastructuresolutions—and intelligence—that sustain our customers businesses. Through oursuperior product offerings, unmatched global distribution network,expert supply chain management and technical know-how, we driveefficiency and effectiveness to benefit our customer’s bottom line.
AnixterInternational is a leading global distributor of Network & SecuritySolutions, Electrical & Electronic Solutions and UtilityPower Solutions. We help build, connect, protect and power valuable assetsand critical infrastructures. From enterprise networks to industrial MROsupply to video surveillance applications to electric power distribution, weoffer full-line solutions, and intelligence, that create reliable, resilientsystems that sustain businesses and communities. Through our unmatched global distributionnetwork along with our supply chain and technical expertise, we help lowerthe cost, risk and complexity of our customers’ supply chains.
Anixter,with over $7 billion in annual revenue, adds value to thedistribution process by providing our customers access to 1) innovative supplychain solutions, 2) over 450,000 products and $1.2 billion ininventory, 3) approximately 320 warehouses/branch locations with approximately9 million square feet of space and 4) locations in over 300 cities in more than50 countries.
*Medical, Dental and Pharmacy plan eligibility after 60 days
*Access to virtual doctor for common illnesses. Get advice from a doctor withoutleaving your home!
*Annual health screenings available at no cost to you
*401k with 50% company match
*Employee preferred provider discounts through PerkSpot.com
*Employee Referral Program – Big $$$ for referring great employees!
*Employee Assistance Program
*Life insurance programs
*Short and Long Term Disability programs
*Health saving options(FSA and HSA)
*Many more benefits available!
Checkus out on the web at www.anixter.com for more information.
Werequire all of our employees to perform work in an ethical manner and uphold aculture of honesty and ethics at all times.
Anixteris an Equal Opportunity and Affirmative Action Employer; Minority / Female/ Disabled / Veteran
Job GroupCustomer Service