Systems Training & Project Implementation Associat
CountryUnited States of America
Job TypeFull-Time Regular
The Systems Training & Project Implementation Associate role guides
the project management, development and delivery of effective system training,
communication, and transition support related to changes resulting from
technical implementation projects. This role delivers on
alignment strategy set by key organizational leaders, business groups and other
stakeholders around the vision of the IT program and enables the users and stakeholders
to accept the business process and technical changes and that often result from
implementing a new technical solution.
MAJOR DUTIES AND
Training Strategy Project Management, Content Development & TrainingRequirements Gathering – Drive the process of gathering training requirements and creatingoperational procedures and training documentation to support those changes.Guide the development of training curriculums, end user training materialsincluding manuals, quick reference cards, training presentations, role-basedtraining, instructor guides for computer-based training(CBT), Web-basedtraining(WBT), instructor-led training(ILT) using blended-learningapproaches. Working knowledge of tools to develop performance support materialssuch as concepts, work instructions, job aids, quick references, process flows,exercises, course evaluations, course designs, and train-the-trainer courseware.
Project-based Communications Support – closealignment with Change Management and IT in the development of effectiveproject-based communication plans and participate in the execution of thoseplans. This may include establishing internal project communications norms,assessing and delivering required activities such as but not limited tointra-team communications, newsletters, surveys and other targeted audiencecommunications. This could include writing scripts for video segments, on-linemodules, or other creative communication activities.
A Bachelor’sdegree is required with at least 7-10 years of experience in adult learning,project management, change management, IT and / or a related field that meetsthe skill sets outlined above.
Performance in this role will be primarily dependenton experience as opposed to educational background. However, a Bachelor’sdegree is required and will ensure they have a strong foundation for thoseexperiences. A Master’s in a related field qualifies the individual as a morerefined practitioner in the Technical Learning & Development space.
7-10 years of experience in technical training, organizationalchange management, organizational development, human resources,communications
Practical, hands-on knowledge of IT project team structures and ITorganizations.
Partnering with business and IT leaders to ensure effective andsustainable training practices are employed for IT-enabled changeinitiatives.
Executing processes and methodologies associated with TrainingDevelopment & Delivery.
Effectively communicating with IT project team members and IT TeamLeaders.
Identifying and raising organizational issues with the potentialfor project risk that impact organizational acceptance of the change inthe impacted business groups.
Working within cross-functional and highly matrixed project teamsand multiple business process areas.
Proven capability with technical tools utilized in trainingcontent development process.
Leading structured instructional design methodology and adultlearning practices including: learner needs assessment, audience analysis,task and workflow analyses, concept analysis, storyboarding and contentoutlining, defining specifications for learner mastery and performance supportrequirements, developing learner and facilitator guides, use ofweb-authoring and course development accelerator tools.
Highly developed written and verbal communication skills; Asksrelevant questions in a way that clarifies understanding of work anddrives appropriate action planning.
Active listener who communicates ideas with colleagues in anorganized manner, verbally, in writing and in presentations; Acceptsfeedback from team members.
Organizationally credible leader among peers, IT leadership andbusiness leadership.
Principal Associate recognizes and escalates issues within the team and
organizational structure and participates in issue resolution within project
team structure. The Training Principal Associate recognizes the issues
requiring escalation outside the project team and appropriately adapts his or
her behavior and methods to work through issues in response to guidance from
leadership and in alignment with project / organizational strategy. S/he works
through issues, cooperates with others, and reflects the acceptable solutions
in daily work. The Training Principal Associate must be capable of
understanding and anticipating the impacts to the organization both within the
context of the problem at hand but also in a broader strategic sense so as to
make good recommendations for the impacted organizations.
The recommendations of the Training Principal
Associate will have impacts on the experience that technology users experience
during times of transition from current state to future state. In the context
of IT projects s/he will lead project teams in identification and resolution of
issues relating to effective communications and training to help identify and
avoid potential budget, scope and timeline impacts. The Training Principal
Associate assures alignment to IT strategy as well as broader corporate
strategy to assure training delivered is directionally aligned to provide value
to the business groups and end users impacted by the project.
AUTHORITY TO ACT:
The Training Principal Associate is expected to work
with management oversight; they are also required to work within predefined
structures to ensure compliance with standards. The Training Principal
Associate has authority to recommend adherence to previously identified
standards and is required to make recommendations to project team members that
appropriately consider trade-offs between the best solution and the budget or
timeline constraints of a project.
Anixter is an Equal Opportunity and Affirmative Action Employer; Minority / Female / Disabled / Veteran. We require all of our employees to perform work in an ethical manner and uphold a culture of honesty and ethics at all times.
Job GroupHuman Resources