Customer Service Representative
Job TypeFull-Time Regular
Customer Service/Support Center
We have an excellent career opportunity as a Customer Service Rep in our Reno, NV National Customer Service Support Center. The positions are full time, Monday to Friday.
Responsibilities: Customer Service Support Center reps take inbound calls from Anixter’s internal salespeople. Responsibilities include but are not limited to customer order modifications, tracing and tracking orders, carrier inquiries, and resolving customer complaints. Calls are logged live into a database where information is communicated between distribution centers and sales force.Customer Service Support Centerreps work closely with other Anixter departments to support customer needs.
1 years’ experience in a professional environment or successful completion of 1 year of college level courses
Experience working with many different computer based applications(aptitude to learn different applications), including typing and 10-key
Process oriented, specifically ability to think linearly through process to develop effective solutions
Highly organized and detail oriented
Ability to multitask, specifically the ability to manage multiple competing priorities
Ability to work with multiple different personalities; ability to build relationships quickly via telephone and email
Self-directed, but able to work effectively as part of a team
-Comfortable being measured through performance metrics
Excellent problem solving skills
Quick learner, thrives in a fast-paced environment
Understanding of warehousing or distribution processes is a plus
We offer a competitive compensation and benefits package, including medical, dental and 401K with a match and tuition reimbursement.
Anixter is an equal opportunity and Affirmative action employer, minority/female/disabled/veteran. We require all of our employees to perform work in an ethical manner and uphold a culture of honesty and ethics at all times .